尼亞加拉瀑布華美達廣場酒店 (Ramada Plaza by Wyndham Niagara Falls)

When I checked in, I confirmed with the staff that I needed to pay the CAD$20 for car park and no other charge because I have paid the room and the tax as well as extra charge via 訂房網站. However a different staff on duty handling the check out the next day insisted that I need to pay $22.54 resort fee and 4.8% DMF charge. While I explained that the 訂房網站.com price details listed that the resort fee along with a city tax paid, the other staff at the counter abandoned the customers she was serving jumped in to comment that would not be possible and she had never heard it before. Even though they took picture of my booking details with the resort fee and tax, they wanted me to accept that they would consult the manager later and refund if necessary. I demanded that they sorted out and refund me at check out but I gave up arguing about the DMF charge. We were put in 2 rooms facing the road with loud noise from traffic but that could not be measured with the fans in the room. Rooms were big and the beds were comfortable but dark and some details were clearly missing. While the room was clean and the price for room was inexpensive, they treated the customers like enemy ready to grab money from them in what they think justified. It is such a shame to do business in this manner guaranteeing the customers to be unhappy. Why not include whatever fee (instead of ridiculous extra charge of items like marketing fee) that the hotel management feels right in the room rate and save the unnecessary arguments and conflicts for the staff and customers. This is totally wrong.

I had a very disappointing stay at this hotel and would not recommend it to anyone. We had booked a basic room, but that shouldn’t mean everything is barely maintained. The shower door had huge gaps, causing water to leak all over the bathroom floor every time we used it. The strings for the shades were barely functional, making it frustrating to adjust them. The lighting in both the room and bathroom was terrible — very dim, and in the bathroom, a few lights weren’t working at all. On top of that, we were shocked to be charged extra for “amenities” and parking. The listing only mentioned parking available — nowhere did it say it was paid parking at time of booking. Also amenities or resort fees were mentioned to use wifi and pool area. They were mandatory and only disclosed at time of checking in. Overall, this stay was frustrating. With all the issues and surprise charges, I strongly advise looking elsewhere.

酒店對面是一個購物中心，離瀑布有點距離，要開車。房間很大，乾淨整潔，帶一個雙人沙發的套間，有小冰箱和微波爐，吧枱上放了二瓶礦泉水，要2.75加元一瓶，停車場收費20加元一天，辦理入住時給了一張用餐及星巴克15%的折扣券。看了點評，酒店有重複收費的現象，我在辦理入住手續時，再三與前台確認房款已包含哪些費用，離店時還是被收了錢。

When I checked in, the staff initially tried to charge me an additional “resort fee.” Staff claimed that was not possible and said she had never heard of it before. Even after taking a photo of my booking details—which clearly listed the resort fee and taxes. After some discussion and explanation, they agreed that I only needed to pay CAD $20+tax for parking(which is ok and I know that), since my room, taxes, and extra charges had already been covered via 訂房網站. However, at check-out the next morning, a different staff member insisted I had to pay an additional 4.8% DMF charge. When I explained again that my 訂房網站 booking already included all taxes and fees, they asked me to accept the charge. I asked them to resolve and refund immediately, but ultimately gave up disputing the DMF(digital marketing fee) charge. When I asked further about the DMF, the staff explained it was “a fee to see their hotel’s ads on 訂房網站 so customers can book.” This reasoning is absurd—it essentially means the hotel is charging customers to cover its own marketing costs. The way the hotel handled charges left us feeling like we were being treated as adversaries rather than guests. Instead of building goodwill, their approach ensures customer dissatisfaction. If the hotel management believes additional fees are necessary, they should include them upfront in the room rate. Charging hidden fees such as “marketing costs” only creates unnecessary conflict between guests and staff. This practice is unfair, misleading, and reflects poorly on how the hotel conducts business.

酒店位於 Niagara, 距離 Niagara Falls 大約10份鍾車程，價格較市中心便宜，而房間十分大，可住4位成年人，服務好，房間潔正，可以考慮入住。

Nice property and location. Just a short ride to Clifton Hills and the Falls. Staff was accommodating and rectified issues with additional charges in a timely manner. Will certainly stay there again.

Really good hotel for family vacation. We love the outdoors and indoor pools.

介於inn和hotel之間吧 房間和設施有些古老了 衞生還可以

Lo peor de lo peor , instalaciones sucias y Viejas. Atencion horrible y ademas me cobraron de nuevo los impuestos sindo que ya los habia pagado en 訂房網站, reclame y de forma grosera medijeron que no me Darian ninguna solucion , y que escribiera a 訂房網站, también cobran por el parqueadero y cobran porque el hotel tiene piscina aunque duratemi estancia las piscinad no funcionaron UN ROBO

I do not understand why the hotel charged extra money over usd 30 for each room. We did not take any thing from the hotel and break anything. We left the hotel rooms clean.